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Website Privacy Notice

How we use information about you and protect your privacy

Who are we?

Dorward House, Montrose is responsible for the delivery of social/personal care, health and wellbeing services for older adults.  The Board of Directors of Dorward House, Montrose delegate the responsibility for how most of those services are delivered and for the day to day operations of the care home to the management team and their staff.

We are accountable for the personal information we collect about you.  Being responsible for your personal information means we are called a ‘data controller’.

Why do we collect personal information about you?

To enable us to respond to an enquiry, which you have emailed via our website, and also to improve our website – see Cookies section below.

We collect information about you, which may include but is not limited to:

  • data relating to your identity - name, address, email address and telephone contact number/numbers

Other uses of your personal information:


Our website uses first party cookies - these files are neither a virus nor spyware.   The cookies we use are part of Google Analytics.

The analytics provide us with information on the following:

  • number of new visitors and those returning to our website
  • worldwide location of visitors
  • type of browser being used
  • pages being visited and how long a page is being looked at
  • how a visitor arrived at the site

This information will be used to identify ways to improve your experience on our website and for no other reason.  We do not  have access to, or store  your personal information, or any other details about you.

If for any reason you do not wish cookies to be set on your computer, please disable cookies in your browser.  Please note, however, that this may prevent you from using the website properly or at all.

More information about cookies can be found at:

For more information on Google Analytics cookies  go to:

Statistical analysis

We may also anonymise your personal data and use it in statistical analysis, which will help us to design better website services.  Anonymisation means we remove anything, which could identify you as an individual from the rest of the information we need.

There are also some circumstances under which we may be required by law to process your personal information for other purposes.  These purposes include the prevention of fraud, the detection of crime, protecting vulnerable adults, and monitoring our services to make sure we do not discriminate against anyone.

What is the legal basis for processing your personal data?

We have a legitimate interest in collecting and holding your personal data to enable us to deal with your enquiry.

How we collect personal information about you?

The information we collect about you is collected directly from your email request via our website.

Who do we share your personal information with?

Your information is shared with staff within Dorward House, Montrose in order to deal with your request.  If you have made a complaint, this will be dealt with under our Complaints policy & procedure and we share this information with the Care Inspectorate.

How we protect your personal information:

Your personal information is held:

  • electronically on secure servers operated by or on behalf of Dorward House, Montrose
  • We do not ordinarily transfer personal information out with the European Economic Area (EEA).  The exception would be if you live outwith the EEA and have requested a response via electronic communications e.g emails

No one has access to the personal information we hold about you unless it is necessary to enable us to carry out our duties towards you.  No third parties have access to your personal data unless permitted by law.

We never sell your information to third parties for any purpose including marketing.  We do not provide your information to any other public bodies or departments unless the law requires us to do so.

How long do we keep your personal information?  We will only retain your personal information for as long as necessary to fulfil the purposes for which it was collected.   If you have:

  • requested a brochure – we will delete your email once the information has been sent to you
  • asked to visit Dorward House we will delete your email request once the visit has taken place
  • made a complaint this will be dealt with under the Dorward House complaints procedure and records retained for 6 years
  • enquired about job vacancies we will:
  • keep your enquiry for 6 months

What rights do you have over the personal information we hold?

The personal information we hold about you is your information and the law gives you a number of rights in relation to that information.  You have the right to:

  • be informed about the information we hold and how we process it
  • access all the information we hold about you – please ask to see our Subject Access Request procedure for fuller details
  • require us to rectify any errors in the information we hold about you
  • erasure of data
  • ask us to restrict your information from being processed under certain circumstances
  • object to us collecting or processing your personal information

Please bear in mind that should you object to us collecting and holding your personal information this may affect our ability to provide you with the information you have requested.

If you have a concern about the way we are collecting or using your personal data, you should raise your concern with us in the first instance.  Please contact the Manager or depute manager at:

Dorward House, Montrose,

24 Dorward Road

Montrose, DD10 8SB

Telephone: 01674 673871


You can approach the Information Commissioner’s Office at

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