Care Inspectorate Report 2020
We have a team to be proud of and we all contribute something different, each playing an important part in what we offer. It says a great deal that many of our staff have worked here for much of their working lives, (one recent retiree had worked here for 50 years), and are very proud for others to know they work here.
Staff are selected for qualities that we and our residents feel are important - kindness, compassion, trustworthiness, a good sense of humour and empathy. All care staff are registered with the Scottish Social Services Council (SSSC) and undergo nationally approved training courses, which result in the award of SVQs. In our constant wish to consolidate and innovate, we source additional externally based training whenever appropriate, as well as undertaking our own ongoing in-house programmes.
Directors are well aware of, and are highly appreciative of, our highly skilled staff in all areas of the House.
Each resident is assigned a key worker whose role it is to build a close, positive relationship with the resident and family, to enable him or her to provide the best possible individual outcomes. The key worker will know their resident’s likes and dislikes, stories about their and their family’s shared past, the interests they have, favourite foods, TV programmes and music, everything that makes them the wonderful and unique person that they are. Key workers are one of the important links between the family and Dorward House.